Terms and conditions
1. Add the
required goods to the shopping cart, execute an order and send it to us.
2. After
processing the order, our employee will contact you by email and will confirm
the availability of the item and the approximate time of delivery.
3. Payment is made
by bank transfer against the invoice, which will be sent to your email.
4. Delivery is
carried out directly to the client from the manufacturer by courier service
Dascher, DPD, UPS, Fiege or other services.
5. The delivery cost is not included in the price of the goods, and may vary in each individual case. We put our best efforts to offer the lowest possible cost of delivery for each order.
It is important to know:
6. delivery is
carried out from the manufacturer, and “to the door”;
7. usually, the
delivery is carried out during working hours;
8. if the courier
can not reach you or is unable to deliver to the address (closed area, security
system, limited access, etc.), the goods are taken back to the terminal. The costs
associated with redelivery are paid additionally by the client;
10. if you need to
lift the goods to the floor, it is paid additionally. You should also inform us
whether there is an elevator on site, whether there is enough space to bring in
the goods, whether there are any other obstacles;
11. any other
costs associated with the inability to deliver the goods to the client are paid
additionally.
12. since the goods are dispatched on the individual order, we accept returns only if the goods are still on factory stock and we are able to make a cancellation.
Warranty
13. All goods are covered by 2-year factory warranty
(unless otherwise specified).
14. The client should notify about the problems by
email, should describe the problem in detail and send photos to our email. In
the event of an warranty case, we will send a courier, who will take the goods
to the service center, where it will be repaired or replaced, and delivered
back to the client. In case of minor defects that do not affect the
performance, we can offer a limited compensation. The waiting period and
conditions shall be agreed in each case separately. The client is obliged to
keep all documents of purchase and original packaging of goods. Goods without
the original packaging are not taken back.
Warranty is not possible if:
16. there is
mechanical damage, which appeared due to a fault of the client;
17. it is stated that the manufacturer’s warranty
seal or serial number is damaged, the unauthorized penetration was taking place
and/or the buyer himself tried to eliminate the damage;
18. there is
damage, which appeared as a result of natural disasters, lightning, fire,
flood, etc.;
19. there is
damage, which appeared as a result of penetration of foreign objects, liquids,
insects, etc.;
20. there is
damage, which appeared as a result of the use of low-quality water (with high
content of calcium, chlorine, rust and sand) - for electric fireplaces with
steam generators;
21. there is
damage, which appeared as a result of the effect of chemical agents;
22. there is
damage, which appeared as a result of the instability or breakdown of
electrical voltage, mismatch of parameters of communication cables, as well as
other domestic factors (dirt, smoke, dust, moisture, etc.);
23. damage is
related to the fact that the item was not used according to the user guide, the
conditions of storage and transportation were not observed, and if the item was
not installed according to the user guide;
24. the damage is
related to the fact that the item was not used for its intended purpose or was
used for professional purposes;
25 non-standard
electric power supplies, accessories and reserve units, as well as resources
(cartridges, toners, etc.) which were not certified by the manufacturer for the
use of this item were used, and if it resulted in damage to the goods;
26. the goods were
not operated in accordance with the safety regulations;
27. the goods were
not operated in accordance with the manufacturer's recommendations.
Safety
Measures of the Use of Ethanol Fireplaces
28. Compliance
with the safety recommendations listed below will prevent damage to the goods,
as well as the emergence of potentially dangerous situations that could lead to
bodily injuries of the people around.
29. General safety
rules for the majority of ethanol fireplaces is listed below. However, it is
also necessary carefully to read the user guide that comes with each fireplace.
It is prohibited to use the goods in the room with an area less than
30. Ethanol
fireplaces should be installed exclusively in the fire-resisting material. When
producing a niche for built-in ethanol fireplaces, please note that the
material should be non-flammable.
31. Do not install
the fireplace in the room with strong drafts, close to fans, ventilation
apertures, etc.
32. There should
be carbon dioxide (CO2) or dry powder fire extinguisher close to the fireplace.
33. When
installing the device, remember that it should be easily dismounted for
performance of maintenance works.
34. CO2 (carbon
dioxide) is emitted in combustion. Simple aeration of the room moves away the emitted
carbon dioxide and provides oxygen supply needed to maintain the fire.
35. It is
necessary to ensure the sufficient ventilation in the room, in which ethanol
fireplace is used. If necessary, ventilation should be enhanced by leaving open
window or door.
36. Do not light
the fireplace until its complete and correct installation.
37. Some automatic
ethanol fireplaces require a space beneath them - never try to light uninstalled
fireplace on a flat surface, because this may lead to its damage. Carefully
read the manufacturer's instructions.
38. Fill the fuel
tank only after complete installation of the fireplace.
39. It is
permitted to light the ethanol fireplace only to persons who have reached the
age of majority.
40. It is prohibited
to light the ethanol fireplace in the places with a strong draft, as well as close
to fans or similar devices used to ventilate the room.
41. It is
prohibited to place the ethanol fireplace in the places where potentially
explosive and/or flammable substances may be present in the atmosphere, such as
a evaporations of varnish, industrial dust, etc.
42. It is
prohibited to use the parts of the ethanol fireplace, which have mechanical
damage.
43. Since the
temperature of the surface of ethanol fireplace is very high, it is necessary
to make sure that children, pets, as well as clothing, furniture, etc. are at a
safe distance. While in operation, the fireplace is very hot, and any touching
can cause burns to the skin.
44. It is
prohibited to place the fireplace at a distance of less than
45. It is
prohibited to move a burning or warm ethanol fireplace. Moving of ethanol
fireplace is permitted only after the fuel has completely burned out, and the
fireplace has cooled off.
46. It is prohibited to leave a burning ethanol
fireplace without adult supervision.
47. It is
prohibited to repair ethanol fireplace independently and to make changes to its
design.
48. Use the fuel,
which is recommended by the manufacturer - it burns without formation of
harmful emissions and is odorless. The use of other fuels may lead to the fact
that gases, which are potentially dangerous for health, are released during
combustion.
49. Fuel ingestion
is strictly prohibited, because it contains substances that are toxic to the
human body.
50. Fuel should be
stored in a safe place beyond the reach of children, pets and unauthorized
people.
51. IT IS
ABSOLUTELY PROHIBITED to fill up fuel during combustion – THIS IS LIFE-THREATENING!
You should always extinguish the fire!
52. It is
prohibited to place any objects or substances inside the fireplace other than
those provided by the manufacturer.
53. It is worth
using only the accessories provided by the seller and it is necessary to observe
all relevant instructions.
54. It is
prohibited to touch the hot parts of the ethanol fireplace.
55. It is
prohibited to cover the ethanol fireplace and its ventilation apertures to
avoid the risk of fire. For wall-mounted fireplaces: the mounting height on the
wall can be different, but it should be considered that the location of the
fireplace at the level of
56. Fireplace should
be installed on a firm and horizontal surface. If the fireplace is wall-mounted,
it is necessary to make sure that it does not have deviations horizontally and
vertically, the wall should be of non-combustible material. For the models that
have an additional heat-protection shield, it is necessary to make sure that it
is installed in the gap between the fireplace and the wall.
57. Fire bowl of
the burner should be filled to a depth of 2/3 or not more than
58. Ignition is
made with a special elongated lighter, button on the control panel or remote
control desk (in case of automatic fireplace).
59. Having
switched on the lighter, take it to the fire bowl, trying to make the distance
between your head and the burner as long as possible. The higher the
temperature of the burner and fuel, the greater the probability of gas flashing
during ignition.
60. Be careful,
always keep your head at a maximum distance from the burner during ignition.
61. After the
ignition the flame is bluish, and only after 3-4 minutes it becomes yellow.
62. If possible,
let the fuel burn out completely, this will prevent unnecessary evaporation of
remaining fuel.
63. If you wish to
put out the flames before complete burning out of biofuel, use the damper of
the burner or “off” button of ethanol fireplace in case of automatic model, or sliding
contact in case of semi-automatic model. Wait about 30 minutes until the burner
of ethanol fireplace cools down to room temperature. Only then dispose of the
remaining fuel of ethanol fireplace.
64. Do not touch
the fireplace, do not put the flash extinguisher or other foreign objects on the
top of the fireplace, the temperature of these surfaces during combustion is
+80- +
65. After use of
the ethanol fireplace, the complete burnout of bioethanol is desirable, as the
remaining ethanol in the fuel block evaporates and forms a dangerous gas. Keep bioethanol
in a cool dark place, out of reach of children and pets.
66. Never try to
extinguish the flame with water.
67. You should
regularly clean the combustion chamber with warm water and detergent.
68. Use soft cloth
moistened with warm water and a small amount of detergent (neutral pH) to
remove stains. It is recommended regularly to clean the stainless steel
surface.
69. Never use chemicals,
steel wool and other materials for cleaning of the fireplace, because they can
leave scratches. The manufacturer shall not be liable for defects caused by
improper use or cleaning of the fireplace.
70. Fireplace can
raise the temperature in the room, but it is not a fully-featured heating
device and is not suitable for constant heating!
71. It is
prohibited to smoke while refuelling!
72. Be very
careful while fuel filling. In case of spillage, it can leave stains on the carpet
or floor. Spilled biofuel should be removed with absorbent material and clean
water to prevent the ignition of the burner outside of ethanol fireplace.
73. Do not store
more than 5 containers of flammable liquids in one room.
74. Keep the fuel
tanks tightly closed.
75. Do not expose
biofuel to direct heat sources such as direct sunlight or central heating.
76. Keep away children
and pets away from the operative or uncooled ethanol fireplace.
Limitation
of Liability
77. Eurotop LTD shall
not be liable for any damage inflicted on you, the third parties, property or pets
due to violation of the rules of the operation instructions of the goods (all
presented on the website). Eurotop LTD shall not be liable for improper use of the
goods, for the use other than as intended, as well as for the unauthorized repair
or attempt to repair, as well as for any other consequences of the use of the
goods presented on this website. Proper installation and use of fireplaces in
accordance with the instructions, understanding of the installation and
operation rules - is the sole responsibility of the client.
78. Goods, prices,
services and images on this website are informative. Provided information does
not entail any legal relationship between the creators of the website and its
users. The goods can be visually different from the images on the website, as
well as the cost of the goods can be changed without notice. Since
manufacturers are continuously improving their products, we can not guarantee
the absolute accuracy of the description.
79. Prices of goods and services are stated inclusive of VAT 21%, except for countries for which VAT 0% is applied. Usually, in such cases, VAT and possible import duties are paid by the client upon receipt of the goods.
Privacy Policy
Disclaimer
All product specifications and data are subject to change without notice and believed to be correct at the time of publication. Eurotop LTD, its affiliates, agents, and employees, and all persons acting on its or their behalf (collectively, “Eurotop LTD”), disclaim any and all liability for any errors, inaccuracies or incompleteness contained herein or in any other disclosure relating to any product. Eurotop LTD disclaims any and all liability arising out of the use or application of any product described herein or of any information provided herein to the maximum extent permitted by law. The product specifications do not expand or otherwise modify Eurotop LTD terms and conditions of purchase, including but not limited to the warranty expressed therein, which apply to these products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document or by any conduct of Eurotop LTD. Customers using or selling Eurotop LTD products not expressly indicated for use in such applications do so entirely at their own risk and agree to fully indemnify Eurotop LTD for any damages arising or resulting from such use or sale. Please contact authorised personnel from Eurotop LTD to obtain written terms and conditions regarding products designed for such applications.
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